SHIPPING POLICY:
Production and Shipping take 2 weeks for all online orders. We offer various shipping options to accommodate your needs. During the checkout process, you'll be able to choose from our available shipping methods. Shipping within the United States is complimentary. Orders placed after 12 p.m. EST will be processed the following business day.
We are not responsible for packages that are lost, missing, or delivered to the incorrect address. Please ensure that your address is correct when placing your order and that you will be available to receive your order upon delivery. Shipping fees are nonrefundable; we are not responsible for carrier delays.
INTERNATIONAL SHIPPING:
We proudly provide international shipping options. When you proceed to checkout, simply choose your location, and you'll be presented with the available shipping choices and their associated fees.
Shipping fees and duties information:
Please note that international customers are responsible for any applicable customs duties and taxes.
PROCESSING, DELIVERY TIMES & RUSH FEES:
Orders are processed, shipped, and delivered Monday through Friday only. Orders are not processed, shipped, or delivered on national holidays or weekends. All orders placed on Saturday, Sunday, or on a national holiday will be processed the following business day.
RUSH FEE: 1-week production rush fee: $150
CANCELLATION, RETURNS, & REFUNDS POLICY:
At Maria Elena Headpieces & Accessories, each piece is carefully made-to-order in our Miami, FL, Design Studio, reflecting our dedication to heirloom quality, sustainability, and intentional design. We hope you love your piece, but if for any reason you're unsatisfied, please review our return guidelines below.
CANCELLATION POLICY:
Orders may be canceled within 24 hours of purchase for a full refund, provided production has not yet begun.
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After 24 hours, cancellations are not permitted, as each piece is handcrafted to order.
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If production has already started within the 24-hour window, we reserve the right to decline the cancellation request or deduct applicable costs.
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Custom or personalized orders are non-cancelable and non-refundable once confirmed.
We kindly ask that all cancellation requests be submitted in writing via email to ensure proper documentation and timely review.
RETURN ELIGIBILITY:
We accept returns within 5 days of your order’s delivery date. To initiate a return, please email our Client Care team at info@mariaelenaheadpieces.com with your order number and reason for return.
Please Note:
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For orders containing 3 or more items, refunds are limited to 1 piece only. This condition applies equally to separate orders placed by the same client, regardless of whether they are made on the same day or different days.
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10% restocking fee on all orders.
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This policy supports our made-to-order model and minimizes unnecessary waste.
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Custom, personalized, and sale items are final sale and not eligible for return or exchange.
CONDITION OF RETURN:
Returned items must be:
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Unworn, unused, and in original condition
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In original packaging
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With all tags, including the return tag, securely attached and unaltered
Returns will not be accepted if the return tag is removed or tampered with.
SHIPPING & LIABILITY:
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Customers are responsible for all return shipping costs
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For assured delivery, kindly utilize a shipping service with tracking capabilities, such as UPS, FedEx, or DHL. It is requested that USPS be avoided, owing to prior instances of delayed shipments.
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Maria Elena Headpieces is not responsible for:
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Lost or damaged return shipments
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Packages that are lost, missing, or delivered to the wrong address
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Carrier delays
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Shipping fees are non-refundable
We cannot refund international duties or taxes. For reimbursement, please contact your local customs bureau.
PROCESSING & DELIVERY TIMES:
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Orders are processed and shipped Monday through Friday only.
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Orders placed on weekends or national holidays will be processed the following business day.
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If you select an expedited shipping option, it will apply only once the full order is ready to ship, not at the time of purchase.
REFUNDS:
Once your return is received and inspected, refunds will be processed to the original form of payment within 5–7 business days. You will receive an email confirmation once your refund is issued. Please note that a 10% restocking fee will be deducted from your refund.
STYLIST SUPPORT:
To ensure you find your perfect pieces for your special day, our styling team is available to provide personalized recommendations before you make a purchase. Please don't hesitate to contact Gisele Del Busto at Gisele@mariaelenaheadpieces.com with any questions.
DISCLAIMER:
Please note that when ordering mother-of-pearl or any natural pearls, there may be variations in their appearance compared to the pictured images. These pearls are created naturally, and we have limited control over their unique characteristics.
Additionally, all our pieces are meticulously handmade. Due to the craftsmanship involved in this process, each item may exhibit slight variations from the original design, showcasing the individuality of each piece.
Maria Elena's bridal headpieces and accessories are designed as family heirlooms to be passed down for generations to come. We recommend you store your bridal headpiece or accessory in its original packaging and avoid contact with hairspray, perfume, water, and other chemicals.
